Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6624326
Complaint Overview
Complaint ID: 6624326
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 33312
Date Received: 2023-02-27T12:00:00-05:00
Date Sent to Company: 2023-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I enter my accounts online from my laptop, and I found out that were made XXXX XXXX XXXX that I did not authorized. On XX/XX/XXXX was added XXXX XXXX with XXXX as a XXXX XXXX, and on that same day this person made a XXXX Transactions for XXXX $ and then another one for the same amount on XX/XX/XXXX. Then on XX/XX/XXXX, was added XXXX XXXX with XXXX as a XXXX XXXX, and on that same day made a XXXX XXXX for XXXX XXXX On XX/XX/XXXX, this same person added a new account with the number XXXX as a XXXX XXXX, and then on XX/XX/XXXX, made a XXXX XXXX for XXXX $ and another one on XX/XX/XXXX for the same amount XXXX XXXX This last transaction was still on processing according to what I saw when I went into my account that day, but even though I reported the claim, that transactions gone thru and the money was out on my account. This same person tries to made another XXXX transaction on XX/XX/XXXX, but because I did call and cancel all payments for my accounts and change my email associated to the XXXX XXXX, this transaction was stopped and did not go thru, thank XXXX. My Claim with the Bank has been rejected, the bank indicated that those transactions were made on a device consistent with previous valid account activity. I responded that I dont know how this person did it but those transactions were not authorized by me, That I never Added those accounts as XXXX XXXX and also that I had never done XXXX Transactions for those amounts, and in those transactions was not used the description line which I always use to describe for what and to whom the payment was for, and to have on my records, and when the Accounts were Added also they didnt use the Alias option which I always also use to facilitate searches and my records. Thereby because of all this information that I had given and explained, I would really appreciate all the support and help I can receive because that money is my lifesavings and it's not possible that someone can get into my accounts to make all these transactions that are clearly not my usual operations on the account and the bank just going to wash their hands giving me that response. I thank you in advance for your good offices, and I look forward to your prompt response. Best Regars.
Frequently Asked Questions
What is Complaint #6624326 about?
Complaint #6624326 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-02-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.