Checking or savings account -- Closing an account -- Complaint #6620257
Complaint Overview
Complaint ID: 6620257
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New Jersey
ZIP Code: 07093
Date Received: 2023-02-26T12:00:00-05:00
Date Sent to Company: 2023-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I opened an Advantage Plus Checking Account and Advantage Savings Account at Bank of America. On XX/XX/XXXX, I was trying to request a transfer of funds ( {$10000.00} USD ) from my XXXX XXXX XXXX XXXX XXXX account to the Bank of America account. I am the owner of my XXXX XXXX XXXX XXXX XXXX account, and I had sufficient funds to be transferred when I requested. In addition, I have also successfully linked my XXXX XXXX XXXX XXXX XXXX account to the Bank of America account prior to the transfer. On XX/XX/XXXX, I found out that my Bank of America account was closed by Bank of America, and Bank of America did not notice me about the closure nor provide any reasons on why the account was closed. I then requested a consumer report from XXXX XXXX XXXX, the report indicates that the account was closed due to fraud. I requested investigation on this case through XXXX XXXX XXXX, as I disagree with the information in my consumer report file. On XX/XX/XXXX, XXXX XXXX XXXX mailed me the investigation results that the information in my consumer report file is accurate and complete. After speaking with Bank of America Client Protection center in XXXX, XXXX, I was informed that the reason for account closure was because Bank of America thought that I was requesting a transfer from third party instead of my own account, therefore, Bank of America is seeking proof that I am the owner of the XXXX XXXX XXXX XXXX XXXX XXXX account. I then submitted a reinvestigation request to XXXX XXXX XXXX including a letter of proof from my XXXX XXXX XXXX XXXX XXXX XXXX, which confirmed my account ownership and my good standing with the XXXX XXXX XXXX XXXX XXXX XXXX, along with my XXXX XXXX XXXX XXXX XXXX account bank statement with the fund transfer history. On XXXX, XXXX, XXXX, XXXX XXXX XXXX mailed me the reinvestigation results that the information in my consumer report file is accurate and complete, which I disagree as I did not commit to any fraudulent activities.
Frequently Asked Questions
What is Complaint #6620257 about?
Complaint #6620257 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-02-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.