Mortgage -- Trouble during payment process -- Complaint #6619932
Complaint Overview
Complaint ID: 6619932
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Maryland
ZIP Code: 20744
Date Received: 2023-02-26T12:00:00-05:00
Date Sent to Company: 2023-02-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Per my Bank of America ( BofA ) mortgage statement, my payments in XX/XX/XXXX were for XXXX XX/XX/XXXX. On XXXX XX/XX/XXXX, my payment for XXXX XX/XX/XXXX was received and acknowledged. On XXXX XX/XX/XXXX, my payment for XXXX XX/XX/XXXX was received and acknowledged. On XXXX XX/XX/XXXX, my payment was acknowledged, but they claimed it was for XXXX XX/XX/XXXX again. On XXXX XXXX BofA assessed a late fee of XXXX for XXXX XX/XX/XXXX even though they had twice acknowledged the payment in my mortgage statements and checking statements. They are now demanding {$1800.00} and are listing me as slow when I am clearly 2 months ahead in payments. BofA in fall of XXXX changed my account number and then after 2 months notified me that they had not been paid and threatened foreclosure. I had to pay again and it took them 6 weeks to find my original payments. These predatory practices must be stopped and BofA has quite a history of doing this. I would appreciate any assistance your office can provide to rectify this and hold the guilty party responsible.
Frequently Asked Questions
What is Complaint #6619932 about?
Complaint #6619932 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-02-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.