Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6618625
Complaint Overview
Complaint ID: 6618625
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Georgia
ZIP Code: 31605
Date Received: 2023-02-26T12:00:00-05:00
Date Sent to Company: 2023-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a chase sapphire reserve cards which promises reimbursement on trip delays due to weather of 6 hours or more and rental car accidents. My flight was cancelled due to inclining weather, I called the bank to confirm that the situation would qualify as a trip delay/ cancellation and then I proceeded to use money to book other means of transport. After I filed the claim XXXX which goes to their contracted party, wait times are very long and they keep requesting documents which the airline already reported they can not provide. I already provided the documents explaining the situation as well as airline provided documents explaining the flight was cancelled due to weather but the claims company continues to request very specific set of statements that the airline must say so they can process my claim, i went to online reviews and thousands of other customers had the same problem. How come these claims insurance companies are not held accountable for their responsibility
Frequently Asked Questions
What is Complaint #6618625 about?
Complaint #6618625 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-02-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.