Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #6618399
Complaint Overview
Complaint ID: 6618399
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: New Jersey
ZIP Code: 088XX
Date Received: 2023-02-26T12:00:00-05:00
Date Sent to Company: 2023-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My bank of America credit card advertised a balance transfer rate of XXXX percent. I use the card for every day purchases as well. There was a clause that said purchases made would accrue interest unless balance was paid off at the end of each month. I called them to ask if this meant the whole balance or just the purchase balance and they told me just the purchases. XXXX XXXX XXXX, I noticed I was accruing interest, I called, they reversed and told me I was given the incorrect information. They also told me because of that they would refund interest going forward but I would have to call in. So a few months after I called in to have the charges reversed again and they refused saying the person hadn't noted it on my account ( even though they said they did ). Even speaking with a supervisor they refused and got belligerent about it. I asked for further review and they said there was nothing more other than filing a " bank complaint '' which they never responded to.
Frequently Asked Questions
What is Complaint #6618399 about?
Complaint #6618399 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2023-02-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.