Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #6617249
Complaint Overview
Complaint ID: 6617249
Company: Synchrony Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Confusing or missing disclosures
State: Florida
ZIP Code: 33181
Date Received: 2023-02-25T12:00:00-05:00
Date Sent to Company: 2023-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On Saturday XX/XX/2023 I opened a new CD with Synchrony Bank. The funds used to fund the new CD account was an INTERNAL TRANSFER from a Synchrony savings account. The funds were taken out of the savings account immediately and the CD was opened immediately. However the CD was now dated Monday XX/XX/XXXX and not the XXXX. This is not what I wanted as I have CD 's timed for reasons that not important for me to disclose. What and when I want to do with my money is not for the bank to decide. I opened the CD on the XXXX of XXXX because I wanted the CD to begin on XX/XX/XXXX and not the XXXX. I tried to correct the issue with Synchrony Bank by calling. First to a representative and then to a supervisor. I was told that that was their policy Period. Next business day and If I wanted to now cancel the new CD, there would be a fee. I do not have this problem with other banks. If I open a CD and fund it by an internal transfer, from the same bank, that CD starts on the day I open it regardless of holiday or weekend and not the " next business day '' as I was told by Synchrony was their " policy '' and the way their " system '' works. Unacceptable. An external transfer from another bank is one thing, an internal transfer is another.
Frequently Asked Questions
What is Complaint #6617249 about?
Complaint #6617249 was filed against Synchrony Financial regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2023-02-25T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.