Checking or savings account -- Managing an account -- Complaint #6615165
Complaint Overview
Complaint ID: 6615165
Company: Suncoast Credit Union
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Wisconsin
ZIP Code: 531XX
Date Received: 2023-02-24T12:00:00-05:00
Date Sent to Company: 2023-03-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Opened checking and savings accounts on XXXX XXXX at Suncoast Credit Union, XXXX ID ( XXXX ) in anticipation of job transfer. Tried several times to access account ( XXXX ) on line and received message.. unable to access account XXXX notified. On XXXX XXXX I contacted Sun XXXX XXXX and was told account was closed due to Identity theft. I asked for further explanation and asked why I was not notified and received no answer. I asked where the funds are that were in the account and again received no answer. This is nothing less than fraud! I will await conclusion of your investigation, and XXXX XXXX ( XXXX ) to be begin legal action. At your request I will provide proof of money transfer from XXXX XXXX to Suncoast Credit Union.
Frequently Asked Questions
What is Complaint #6615165 about?
Complaint #6615165 was filed against Suncoast Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-24T12:00:00-05:00.
How did Suncoast Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Suncoast Credit Union?
Yes, visit the Suncoast Credit Union company profile at readthecomplaint.com/company/suncoast-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.