Debt collection -- False statements or representation -- Complaint #6613941
Complaint Overview
Complaint ID: 6613941
Company: Bank Of America, National Association
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Pennsylvania
ZIP Code: 180XX
Date Received: 2023-02-24T12:00:00-05:00
Date Sent to Company: 2023-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I can not log into Bank of America 's website to view my account details, I can not see what fees and interest I have been charged. Also, on XX/XX/2023, I made an attempt to settle debt I owe with Bank of America, currently represented by XXXX XXXX XXXX, XXXX. of XXXX XXXX XXXX XXXX XXXX In an effort to do so, I tried to verify the amount I owed was correct. I asked them what the original principal was and what additional fees and interest had been added to that to arrive at the figure they were claiming I owed them. They ( i do not know the name of who I spoke to on the phone ) refused to answer, claiming that they did not know. I am worried they are using the threat of bankruptcy to force me to pay fake or incorrect fees. If it is possible to help, I would greatly appreciate it. Also, they told me they recorded the phone call ; If you request it, it will back me up 100 %.
Frequently Asked Questions
What is Complaint #6613941 about?
Complaint #6613941 was filed against Bank Of America, National Association regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2023-02-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.