Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6595761
Complaint Overview
Complaint ID: 6595761
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 11372
Date Received: 2023-02-20T12:00:00-05:00
Date Sent to Company: 2023-02-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1ST : Companies involved in the fraud are " XXXX '' and JPMorgan " Chase ''. Instrument being weaponized in the theft of my money and/or credit lines is a Chase Mastercard Credit Card with `` Flex '' in its name ending in " XXXX XXXX '' ( in this complaint text, I have censored the 16th digit. ) XXXX has fraudulently charged me {$12.00} without my permission. I obtained a free trial service with XXXX. XXXX is accused - possibly with questionable proof- of not delivering services to me properly or at all during such free trial. Therefore I cancelled my service before a deadline where I'd possibly be charged on a monthly basis and revoked permission to be charged in an email to XXXX prior to a date where XXXX would charge me for continuing beyond a free trial, and also signed in to my XXXX portal in order to cancel. However, XXXX has charged me {$12.00} anyway. 2ND : I filed a XXXX complaint ( XXXX case # XXXX ) against XXXX over this fraud. XXXX didn't reply. On a XX/XX/XXXX phone call ( which is also the date of writing this CFPB complaint ), Chase claims to have resolved the matter of only the theft of {$12.00} on XX/XX/XXXX, but has essentially stated that anyone, including XXXX, can continue to steal my money in the present or future, and that they can not stop it, despite such credit card being a Chase-issued credit card and me never giving permission to Chase to allow themselves or other companies to steal my money. This is dangerous due to both an implication that XXXX will continue to charge me {$12.00} without my permission every month, and also that anyone could steal unlimited amounts of my money due to Chase 's refusal to stop it. 3RD : Chase claimed, on XX/XX/XXXX they do not have the " option '' to stop merchants from charging an account ( of mine, with Chase ) and that I have to keep disputing charges. Chase then said this is " how it works '' but I did not consent to being party to such a process where XXXX or any merchant can continuously steal my money on a repeating basis. After repeatedly refusing to stop the theft of my money, Chase then stonewalled me with silence in order to waste my time, offend me, and be complicit in the continued theft of my money, most of which could be anticipated to be from XXXX. I demanded Chase should no longer give any of my money to XXXX. Chase once again refused. This is not a full list of the number of times chase repeated offensive phrases at me that threaten being complicit in having my money be stolen on XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #6595761 about?
Complaint #6595761 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-02-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.