Credit card or prepaid card -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6591922
Complaint Overview
Complaint ID: 6591922
Company: Goldman Sachs Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Arizona
ZIP Code: 85016
Date Received: 2023-02-19T12:00:00-05:00
Date Sent to Company: 2023-02-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had fraud on my account and my account was hacked which resulted to an investigation, after calling multiple times to get a status update and hopefully pay the existence balance I was told that I would be contacted after the investigation is done and I was told this XXXX times within a month. But unfortunately they still reported a missed payment on my credit report and saw a drop of up to XXXX points when I was not contacted or given a chance to make the payment. After contacting the credit card company they promised to fix it but after more than XXXX days later nothing has been done.
Frequently Asked Questions
What is Complaint #6591922 about?
Complaint #6591922 was filed against Goldman Sachs Bank USA regarding Credit card or prepaid card specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-02-19T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.