Credit card or prepaid card -- Fees or interest -- Complaint #6588767
Complaint Overview
Complaint ID: 6588767
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New York
ZIP Code: 11784
Date Received: 2023-02-18T12:00:00-05:00
Date Sent to Company: 2023-03-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
2 years ago I needed XXXX XXXXXXXX XXXX XXXX XXXXXXXX, I was offered a paymentplan using a Synchrony bank Mastercard. it was explained to me.that if I paid it off in 2 years it would be interest free, I was'nt able to meet that condition.whether right or wrong I believed this to mean that after the time expired I would pay interest on the balance.my balance is now {$4000.00}, my present bill has an added interest of {$3900.00} making my balance $ XXXX.I would have gladly paid interest on monthly basis if it had been offered. I spoke with Synchrony rep, who told me that " there was nothing he could do, I signed the agreement and that was that. ' my original cost was {$10000.00}. This is a disservice to consumers in that It is misleading, not necessry.and in the end debt trap.
Frequently Asked Questions
What is Complaint #6588767 about?
Complaint #6588767 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-02-18T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.