Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6577681
Complaint Overview
Complaint ID: 6577681
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 77433
Date Received: 2023-02-15T12:00:00-05:00
Date Sent to Company: 2023-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX2022 a charge from XXXX XXXX XXXX WA XX/XX/XXXX for {$1900.00} appeared in my checking account. I disputed on XX/XX/XXXX2022 and Chase provisionally refunded it. Then they reached the amount on XX/XX/XXXX2022 stating that my pin number was used in the transaction so that proves it was me that made the transfer. This is totally false as I have never given my card or pin to anyone and I also have never heard of an international cash wire being done using a debit card and pin number. To this day Chase will not refund my {$1900.00} that was stolen from me.
Frequently Asked Questions
What is Complaint #6577681 about?
Complaint #6577681 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-02-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.