Credit card or prepaid card -- Problem when making payments -- Complaint #6572420
Complaint Overview
Complaint ID: 6572420
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Missouri
ZIP Code: 64118
Date Received: 2023-02-14T12:00:00-05:00
Date Sent to Company: 2023-02-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went to Bank of America located at XXXX XXXX XXXX XXXX, XXXX XXXXXXXX, MO XXXX. I went to make a payment on my credit card. I put in {$1200.00} and it told me I had {$1100.00} credit I thought that was strange so I got my money back out but they only gave me {$1100.00}. I stuck it in a second time and it said I had {$1100.00} credit I pulled the money out and it only was {$1100.00} so they ripped me off {$140.00} I did not want to hold up the line so I drove around the block and pulled behind the gentleman that was behind me. I looked up after I counted {$1100.00} and saw that he was yelling at the machine. I open my door and asked him if the machine had ripped him off and he said yes. I told him we should go into the bank and tell them but he said he was going to call the number on the ATM. I went into the bank and explained to them what happened and they made a payment on my credit card for {$1100.00} because that was all the money I had. After I made my payment, I talked to another bank employee and he told me that the ATM had been ripping people off all day and I was asked why didnt the bank put a sign on it and all they did was laugh about it. The bank XXXX had told me to call the number on the ATM which I have called six times they give me the run around and tell me its going to take me up to two billing cycles to get my money back which from what I understand it should have taken care of it within 10 days or less. I keep getting the runaround I just want my {$140.00} put on my credit card. The ATM ID Number is XXXX
Frequently Asked Questions
What is Complaint #6572420 about?
Complaint #6572420 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2023-02-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.