Checking or savings account -- Managing an account -- Complaint #6572096
Complaint Overview
Complaint ID: 6572096
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Kentucky
ZIP Code: 42071
Date Received: 2023-02-14T12:00:00-05:00
Date Sent to Company: 2023-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX I went into a local bank of America financial institution and withdrew money from my checking account which was given in the form of 3 checks. I have a customer withdrawal images from that transaction with a total charge of {$110000.00} and a list of the three check numbers whose combined total was to equal the total charge. I realized I was missing money from m to account and reviewed my documents and matched check amounts to the 3 check numbers which totaled {$81000.00} not the {$110000.00} my account was charged. Financial institutions confirm the records show the bank error but claim they can not file dispute s and instructed me to call customer service. Customer service has had me file claims in every dept from fraud to risk Management all of which at the end of 60 days are denied with reason being filed with wrong dept. Today bank of America customer told me to go in to a financial institution to file a dispute because it was bank teller error. I drive two hours to the nearest location where I was told they do not file disputes. It is now XX/XX/XXXXXXXX XXXX
Frequently Asked Questions
What is Complaint #6572096 about?
Complaint #6572096 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.