Checking or savings account -- Managing an account -- Complaint #6561249
Complaint Overview
Complaint ID: 6561249
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Cashing a check
State: California
ZIP Code: 95687
Date Received: 2023-02-11T12:00:00-05:00
Date Sent to Company: 2023-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Experiance at XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX On XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX of 2023 XX/XX/2023 my company changed thier pay roll company from XXXX to XXXX. The checks look different however they are still Bank Of America checks from a BOfA customer. For 3 pay periods in a row Bank Of America has refused to cash my paper pay roll stating the reason of not having a imagine of what the new checks look like. Please keep in mind 1. This is from a Bank of America its thier check, so they should have an image 2. My employer has XXXX of employees that receive these checks every 2 weeks, so they should have an image. 3. If they rely on past imaging why does it take so long for up to date information. 4. At the very least should have an authorization for these checks. Instead They advised me to deposit my pay roll in to my account at my bank or open an account with them. The issue is why doesnt BOfA take BOfA checks not whether or not I have direct deposit. The issue is if BOfA cant cash paper checks why offer them to your customers to give as payroll. This is not a personal check. The issue is if you have this system in place why does it take so long to update. I have to go to a sketchy XXXX in XXXX to cash these checks.
Frequently Asked Questions
What is Complaint #6561249 about?
Complaint #6561249 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.