Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6560718
Complaint Overview
Complaint ID: 6560718
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: Minnesota
ZIP Code: 550XX
Date Received: 2023-02-11T12:00:00-05:00
Date Sent to Company: 2023-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been double charged for 1 fraudulent charge that they won't drop. Two other purchases I did make were also double charged. I owe them {$460.00} cents in charges. I have also been making payments on this amount for 6 months. My balance should actually be around {$350.00} or so with my payments made They say my balance is {$910.00} They did a balance transfer that no one can go back and look at. Before the balance transfer my balance was correct. After the transfer my balance doubled
Frequently Asked Questions
What is Complaint #6560718 about?
Complaint #6560718 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-02-11T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.