Student loan -- Dealing with your lender or servicer -- Complaint #6543950
Complaint Overview
Complaint ID: 6543950
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Georgia
ZIP Code: 30319
Date Received: 2023-02-07T12:00:00-05:00
Date Sent to Company: 2023-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted a request for refunds of voluntary payments during the pandemic in XX/XX/2022. I was told during that initial request that it would take 90 business days. Since then, the timeline has been pushed back with no movement in the process. My loans are currently being serviced by Mohela but were originally serviced by XXXX XXXX.
Frequently Asked Questions
What is Complaint #6543950 about?
Complaint #6543950 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-02-07T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.