Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6539087
Complaint Overview
Complaint ID: 6539087
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: California
ZIP Code: 95210
Date Received: 2023-02-06T12:00:00-05:00
Date Sent to Company: 2023-02-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a claim on XX/XX/2021 with Bank of America EDD prepaid card services. Since the original dispute had been filed, I sent in required documentation asked of me by BofA. I sent in a photocopy of my Identification card as well as a copy of the police report and police findings in the case matter. After being denied and refilling, my case has been placed in a " pending '' status for around 2 years now. Having filed over 15+ complaints and expedition requests there is still no resolve in this situation. The woman who was charged with the illegal use of my unemployment card as well as other fraud charges has been charged and found guilty, and has completed the sentence set fourth by the judge and still the funds in the case have not been received back. I really need the money back in this matter. I have lost my home, my children, and job due to XXXX and then my EDD being stolen. I really do not want to have to have an attorney sue the company for negligence.
Frequently Asked Questions
What is Complaint #6539087 about?
Complaint #6539087 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2023-02-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.