Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6531162
Complaint Overview
Complaint ID: 6531162
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New York
ZIP Code: 10032
Date Received: 2023-02-03T12:00:00-05:00
Date Sent to Company: 2023-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir or Madam, I am a Citi Bank customer and my account information was leaked somehow. I constantly received suspicious calls since XXXX. On XX/XX/XXXX, an imposter claimed to be from the bank and tricked me into sending them cash through XXXX. The imposter initiated a series of unauthorized charges to my account before the call and already knew my account information when he spoke to me on the phone ( I did not share my account access information ). He managed to fake a XXXX account with my name and instructed me to send around {$5000.00} to the account for the sake of security. Later I report the whole case to Citibank and the bank reversed some of the fraudulent transactions but refused to help me with the XXXX scam. I filed multiple cases with the bank for the scam, trying to get a refund but they just turned me down with no explanations. Police reports naturally couldn't help much either. As an international student who already lived frugally, I can not possibly afford such a huge loss and it was so devastating. I believe that Regulation E, part of the federal Electronic Fund Transfer Act requires banks to refund consumers for fraudulent transactions on their accounts. Please help me if you could and let me know if there is any action I can take to persuade the bank. Sorry for sounding desperate but I truly am. Thank you and all the best.
Frequently Asked Questions
What is Complaint #6531162 about?
Complaint #6531162 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-02-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.