Checking or savings account -- Closing an account -- Complaint #6530781
Complaint Overview
Complaint ID: 6530781
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Colorado
ZIP Code: 80013
Date Received: 2023-02-03T12:00:00-05:00
Date Sent to Company: 2023-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I tried to make an online purchase on XX/XX/XXXX in the XXXX and it never went through. After calling the JP Morgan Chase, they informed me that my account was put on restriction. I called the next day, XX/XX/XXXX ; and was told that Chase has decided to cancel their relationship with me. They never told me this was happening, nor did anyone tell me why this happened, just that it happened. They also wouldnt provide a contact number, email or name of any supervisor that could give answer my question. Everyone told me that this was their policy. I called Chase several times in an attempt to get an answer to how this happened, but all I was told was that Chase has the right to tell me or not to tell me. That and when I tried to get the cash out of my account, they refused to let me cash out. They are holding my cash and putting me in an impossible spot where I cant put gas in my car or anything. With everyone on online banking these days, and banks being able to, according to the lack of information provided, seemingly randomly canceling peoples accounts and holding their money from withdrawal, this puts people in bad spots. When I go to another bank what will keep me from doing whatever I did previously again? If I knew why this happened, I can fix it.
Frequently Asked Questions
What is Complaint #6530781 about?
Complaint #6530781 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-02-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.