Checking or savings account -- Managing an account -- Complaint #6530164
Complaint Overview
Complaint ID: 6530164
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: XXXXX
Date Received: 2023-02-03T12:00:00-05:00
Date Sent to Company: 2023-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/2022, I deposited a check written on my account in the amount of {$20000.00} into the account of another Bank of America customer 's account. Subsequent to that, on or before XX/XX/2022 I placed a " Stop Payment '' for that check which was acknowledged in writing in a letter from Bank of America on XX/XX/2022. The recipient of the check acknowledged the check being deposited and then withdrawn by Bank of America. The complaint is that Bank of America took the funds from the other customer 's account and failed to return them to my account. They, Bank of America, subsequently closed my account from which the check was written and showed as withdrawn from that account on the statement. In my view, the only equitable solution will be for Bank of America to send me a good check in the amount of {$20000.00} for my use. Bank of America hinted in various conversations that fraud was being perpetrated by someone. They did not accuse me. If the recipient of the check was involved in any fraud, I was not aware of it If anyone is being defrauded, it is I, the victim. The victim should not be punished and the bank should not be rewarded by being allowed to keep funds that should be returned to the rightful owner. I have made Bank of America aware numerous times of my complaint and they would say that the matter was investigated and that I was not going to be entitled to the funds that THEY have. This is what I call the opposite of the fiduciary they should be. If they are found to have violated their responsibilities, I hope you can find a way to make them do the right thing.
Frequently Asked Questions
What is Complaint #6530164 about?
Complaint #6530164 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-02-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.