Credit card or prepaid card -- Fees or interest -- Complaint #6525312
Complaint Overview
Complaint ID: 6525312
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Florida
ZIP Code: 33756
Date Received: 2023-02-04T12:00:00-05:00
Date Sent to Company: 2023-02-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently tried converting my old credit card with a higher annual fee to a new card with no annual fee. I was told that I would be able to convert from the old card to the new card with no associated fees and would not need to pay the annual fee on the old card. However, I was instead charged the annual fee on the old card, to my surprise. When I called again, I spoke with another associate who said that I would need to pay the annual fee because I had not performed the conversion within their 52-day window. They were unable to waive the annual fee on the old card despite receiving no benefits on the old card. I received conflicting guidance between two customer service representatives and I'm now {$450.00} out of pocket. I always seem to have technical issues with my accounts at Citibank which is very frustrating.
Frequently Asked Questions
What is Complaint #6525312 about?
Complaint #6525312 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-02-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.