Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6519242
Complaint Overview
Complaint ID: 6519242
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 95050
Date Received: 2023-02-01T12:00:00-05:00
Date Sent to Company: 2023-02-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I am writing this to dispute a charge of {$270.00} made on XX/XX/XXXX by vendor, XXXX. I purchased a website subscription from this vendor XXXX for the amount of {$190.00} and they overcharged me by {$84.00}. On XX/XX/XXXX I opened a dispute for the amount of {$84.00} ( over bill ) this with my bank, Chase. The vendor, XXXX, asked me to cancel the dispute so they can resolve this issue themselves. I called Chase to resolve the dispute on XX/XX/XXXX and they processed a rebill and closed the dispute. Upon receipt of the dispute resolution, XXXX cancelled my subscription on XX/XX/XXXX entirely and are refusing to refund me for original payment amount, {$270.00}. On XX/XX/XXXX, I requested my bank, Chase to reopen the dispute for the full transaction amount of {$270.00} and provided a letter of dispute with supporting documents. On XX/XX/XXXX, I called Chase to check on status and they claim that the dispute is closed. Now I have no service and no money.
Frequently Asked Questions
What is Complaint #6519242 about?
Complaint #6519242 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-02-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.