Student loan -- Dealing with your lender or servicer -- Complaint #6513216
Complaint Overview
Complaint ID: 6513216
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: California
ZIP Code: 95404
Date Received: 2023-01-31T12:00:00-05:00
Date Sent to Company: 2023-01-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid Mohela XXXX dollars last year for tax purposes on or around XX/XX/22, but Mohela applied it mostly to principal. When I noticed this on XX/XX/22 I began contacting them repeatedly online, but got information about how to give them more money instead. Eventually in XXXX I called and got a person. That person assured me this would be taken care of, which appears to have happened on XX/XX/22. When I check the website today, the money was better distributed, but {$1000.00} is still applied to principal and their site claims I still have {$1200.00} interest that could be paid down.
Frequently Asked Questions
What is Complaint #6513216 about?
Complaint #6513216 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-01-31T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.