Credit card or prepaid card -- Closing your account -- Complaint #6507354
Complaint Overview
Complaint ID: 6507354
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Kentucky
ZIP Code: 404XX
Date Received: 2023-01-30T12:00:00-05:00
Date Sent to Company: 2023-01-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After noticing emails stating new card sent I signed into online account XX/XX/XXXX and went through steps to close account. On XX/XX/XXXX I received an email that stated my account had been unlocked- after I attempted to close this account. On XX/XX/XXXX I called customer service and spoke with a person to specifically close this account. On XX/XX/XXXX I received an email that my account was reopened.
Frequently Asked Questions
What is Complaint #6507354 about?
Complaint #6507354 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-01-30T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.