Credit card or prepaid card -- Closing your account -- Complaint #6503426
Complaint Overview
Complaint ID: 6503426
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Alabama
ZIP Code: 36830
Date Received: 2023-01-29T12:00:00-05:00
Date Sent to Company: 2023-01-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/XXXX, Bank of America closed two of my credit card accounts. The first card they closed was opened over 20 years ago and was used and paid in a timely manner. The second card they closed was opened on or about XX/XX/XXXX and was used and paid in a timely manner as well. To my knowledge, I did not receive a letter indicating their intent to close these credit card accounts nor the reason for closing these accounts. In XX/XX/XXXX, I called Bank of America to discuss why they closed my accounts. The only information they gave me was that they sent a letter, which I did not receive, and that I had too many open credit card accounts and that my credit score is too low. This is unfair because these accounts have been paid at least the minimum amount due monthly by their due date. Most months, I have made extra payments to these cards in order to lower the balance and improve my credit score.
Frequently Asked Questions
What is Complaint #6503426 about?
Complaint #6503426 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2023-01-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.