Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6492520
Complaint Overview
Complaint ID: 6492520
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 34609
Date Received: 2023-01-26T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
RE : " XXXX '' ( at the present time, Chase NOT is willing to accept responsibility for what's happened to me ). I am currently customer of JP Morgan Chase. On XX/XX/2022, I was informed [ by phone ] by XXXX people identifying themselves as " XXXX XXXX XXXX '', that my personal info was stolen, and that someone attempted to siphon monies from my Chase acct using XXXX. To " reverse '' this theft, I was advised to add " Payment Cancellation '' to my Receipt list on XXXX, and then " send '' {$380.00} in order to cancel the payment ( pls note-the scam was ALOT more sophisticated than what I'm able to describe here ). By the time I did realize it was a scam, I " XXXX '' {$380.00} to a PERSON named, " XXXX XXXX ''. What's important here, is that a bank ALLOWED someone to open an acct with the name " XXXX XXXX ''. I was later told by a XXXX rep that this was a common problem of theirs, and, whoever opened the account, quickly closed it after withdrawing my funds. But I was informed by XXXX XXXX that, since Chase is my bank, it is they who are responsible, and not XXXX XXXX XXXX. Nevertheless, to date Chase has refused to accept ANY responsibility. Please see further info, below : XXXX XXXX Chase Claim # XXXX XXXX Claim # XXXX
Frequently Asked Questions
What is Complaint #6492520 about?
Complaint #6492520 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-01-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.