Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6492383
Complaint Overview
Complaint ID: 6492383
Company: Synchrony Financial
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: North Carolina
ZIP Code: 28173
Date Received: 2023-01-26T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Credit company has added incorrect payment dates. They have listed the last payment date as XX/XX/XXXX on my dispute and on credit profile. The actual date of last payment was in fact XX/XX/XXXX. Confirmation number is either incorrect on the website or on the receipt that was sent to my email. On my copy that was sent the confirmation was listed as # XXXX and on their online system it shows payment confirmation # XXXX. On the complaint through XXXX, they reported no payment received on XX/XX/XXXX and I have two different confirmation numbers for that one payment. Payment date reported to XXXX as XX/XX/XXXX and paid on XX/XX/XXXX according to their response to XXXX. The actual payment date was XX/XX/XXXX according to my bank account record. This also proves inaccuracy in their reporting of dates. The creditor closed my account without warning on XX/XX/XXXX according to XXXX XXXX I have currently enrolled in a settlement and the amounts are wrong when I call the online system. Nothing in their reports match the data that is on my statements and the settlement amount. There are errors all across the website that do not match what has been reported. As of XX/XX/XXXX I owe them {$150.00} which was confirmed when I called them and made payment in the amount of {$74.00} by phone on XX/XX/XXXX at XXXX. When I call them by phone it states I owe {$410.00} as of XX/XX/XXXX with a minimum payment of {$190.00}. None of the amounts match that are listed on the online access and the phone system. The main issue is the reporting of dates that do not give correct information.
Frequently Asked Questions
What is Complaint #6492383 about?
Complaint #6492383 was filed against Synchrony Financial regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2023-01-26T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.