Student loan -- Dealing with your lender or servicer -- Complaint #6482251
Complaint Overview
Complaint ID: 6482251
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Massachusetts
ZIP Code: 02131
Date Received: 2023-01-24T12:00:00-05:00
Date Sent to Company: 2023-01-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Filing under the limited waiver prior ( XXXX ) to the XXXX deadline in XXXX my loans were transferred to Mohela from XXXX as part of the PSLF program. I submitted one form from my employer to certify payment made between XX/XX/XXXX and XX/XX/XXXX. This was ignored and I was told to submit again. I did so. 2 payments were credited to my account. After spending a day on hold I was told that the other payments would appear shortly. In XXXX a message was posted to my account showing that counting of payments had begin. It is almost XX/XX/XXXX. Im still at 2 payments. I dont understand why this is so difficult.
Frequently Asked Questions
What is Complaint #6482251 about?
Complaint #6482251 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-01-24T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.