Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6472392
Complaint Overview
Complaint ID: 6472392
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Maryland
ZIP Code: 208XX
Date Received: 2023-01-22T12:00:00-05:00
Date Sent to Company: 2023-01-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America - Online Fraud claim # XXXX POLICE REPORT # XXXX NAME : XXXX XXXX XXXX XXXX XXXX NAME : XXXX XXXX XXXX XXXX XX/XX/XXXX - I observed in BOFA online , there was unauthorized/ fraudulent transactions in process ( BILL PAYMENT debit to two accounts : XXXX XXXX XXXX : {$6000.00} + XXXX XXXX XXXX Card : $ XXXX : {$10000.00} ), so immediately contacted thru phone on customer service fraud department and they told we can not do anything at this point and once it will post/ transaction completed then we can take action. So, on XX/XX/XXXX - called again customer service, reported same thing and they took case ( filed claim # XXXX ) and said starting investigation. on XXXX went to XXXX XXXX md police satiation and filed a case related to the same thing. and called customer service a couple of times, no updates XX/XX/XXXX - called again, BOFA told case is in under review and BOFA requested docs to fax : Faxed police report XX/XX/XXXX - one of XXXX XXXX XXXX XXXX XXXX XXXX XXXX called me and said starting investigation, after that no updates XX/XX/XXXX : I called again- they told claim got denied as " the funds were sent out same from my account. I explained everything again they told will reconsider claim and will start investigation time frame : 10 days for investigation, 45 days finalize.. ''
Frequently Asked Questions
What is Complaint #6472392 about?
Complaint #6472392 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-01-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.