Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6468980
Complaint Overview
Complaint ID: 6468980
Company: Continental Finance Company, LLC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Overcharged for something you did purchase with the card
State: New Hampshire
ZIP Code: 03301
Date Received: 2023-01-21T12:00:00-05:00
Date Sent to Company: 2023-02-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX XXXX XXXX, also known as XXXX XXXX. I paid this account off with a zero balance and closed this card myself. Then mysteriously a new charge in the amount of {$580.00} appeared from new jersey I reported fraud and Verve said they correct this. This never happened and they continue to destroy my credit scores. I also sent several letters to Continental Finance LLC and XXXX and no response, with copies of their paid off letters and the fraudulent charge on my account. I live in New Hampshire and this charge was made in New Jersey. I called the so-called number and reported this on six occasions to their representatives and they all hang up however one person slipped up and gave me a different account number that was taken out in my name. XXXX is a fraudulent company. I also requested disputes from XXXX and XXXX and XXXX credit reporting agencies they denied my disputes and continue to harm my credit standings. I received a credit refund for {$400.00} and then I was charged one month later for the same amount, along with a late fee and notice on my credit reports implying this was my fault.
Frequently Asked Questions
What is Complaint #6468980 about?
Complaint #6468980 was filed against Continental Finance Company, LLC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-21T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.