Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #6455746
Complaint Overview
Complaint ID: 6455746
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Texas
ZIP Code: 78223
Date Received: 2023-01-18T12:00:00-05:00
Date Sent to Company: 2023-01-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since XX/XX/2022, I have been trying to refinance and existing mortgage I have with Select Portfolio Servicing. I have requested a Verification of Mortgage from Select Portfolio Servicing over and over and have not received the document. The lender that I have applied with to refi my mortgage has contacted Select Portfolio Servicing several times and Select Portfolio Servicing has failed to provide the requested document. They keep sending a payment history but will not provide the Verification of Mortgage. It seems like they are purposely doing everything they can to not provide the Verification of Mortgage and I really don't know why.
Frequently Asked Questions
What is Complaint #6455746 about?
Complaint #6455746 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-01-18T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.