Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6455637
Complaint Overview
Complaint ID: 6455637
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: 78641
Date Received: 2023-01-18T12:00:00-05:00
Date Sent to Company: 2023-01-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I held a XXXX XXXX card with US Bank for many years. In XXXX they charged me the annual fee but didn't credit my account with the renewal bonus of XXXX XXXX points. I followed up repeatedly in XXXX and XXXX with no resolution. The card has now been product changed without my consent to a new product, and US Bank still has not refunded me the annual fees for these years or credited my account with the missing XXXX points for either of these two cardmember years.
Frequently Asked Questions
What is Complaint #6455637 about?
Complaint #6455637 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-01-18T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.