Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6444429
Complaint Overview
Complaint ID: 6444429
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 85629
Date Received: 2023-01-16T12:00:00-05:00
Date Sent to Company: 2023-01-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021, I registered for an event held by XXXX XXXX XXXX, paying via PayPal Credit, to take place in XXXX the same year. I contacted XXXX XXXX on XX/XX/2021 via formal email masking him aware I would not be attending the event. He ignored me on several occasions by not responding until he had his website page updated with No refunds. Even after I was told by the event Co-Hosts, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX of XXXX XXXX I would receive my {$400.00} refund. The dispute was originally placed on XX/XX/2021. The XXXX XXXX XXXX decided on my favor, then released the funds back to XXXXXXXX XXXX XXXXXXXX in XXXX. Im glad I screen captured the proof of the resolution centers judgement, because they have since removed the dispute and judgement from my dashboard. Ive disputed this issue with both companies, since 2021, with no resolution of receiving my valid refund for services not provided. Please assist me!
Frequently Asked Questions
What is Complaint #6444429 about?
Complaint #6444429 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-01-16T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.