Credit card or prepaid card -- Fees or interest -- Complaint #6441274
Complaint Overview
Complaint ID: 6441274
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: California
ZIP Code: 90242
Date Received: 2023-01-13T12:00:00-05:00
Date Sent to Company: 2023-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive been a costumer with Citi Bank Credit card XXXX XXXX ending in XXXX for over 10 years. Recently I been targeted and XXXX XXXX. That's comes into play with a XXXX open complaint issue they have circulating that makes me believe I fit that criteria for the actions that have been opposed against me. Which are lowering my credit limit numerous times which triggers a higher interest rate making me closer to my spending limit, Also by not approving and automatically declining numerous times my transaction even after speaking to the fraud department and accepting charges on my personal cellphone. It forced me to close the XXXX Citi Bank credit cards and stop doing business with them and taking further action.
Frequently Asked Questions
What is Complaint #6441274 about?
Complaint #6441274 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2023-01-13T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.