Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6437856
Complaint Overview
Complaint ID: 6437856
Company: Dave Operating, LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: California
ZIP Code: 95815
Date Received: 2023-01-14T12:00:00-05:00
Date Sent to Company: 2023-01-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent over {$40.00} to my Dave account for groceries. Instead of staying there, Dave took the money ( exactly {$40.00} ) and automatically applied it to my Advance Settlement. This was both an unauthorized transaction for a seekingly random amount of money, but also drew the money directly from my Dave Banking account instead of the connected account. It also took this amount off schedule from previous payments. Upon calling their help line at XXXX and informing them of the oversight, I was told Dave can not " reverse transactions. '' As I'm familiar with charging back transactions, I know this can not be true.
Frequently Asked Questions
What is Complaint #6437856 about?
Complaint #6437856 was filed against Dave Operating, LLC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-01-14T12:00:00-05:00.
How did Dave Operating, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Dave Operating, LLC?
Yes, visit the Dave Operating, LLC company profile at readthecomplaint.com/company/dave-operating-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.