Checking or savings account -- Managing an account -- Complaint #6408121
Complaint Overview
Complaint ID: 6408121
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Banking errors
State: Texas
ZIP Code: 776XX
Date Received: 2023-01-06T12:00:00-05:00
Date Sent to Company: 2023-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This issue appears to be a privacy violation and may be related to identity theft. I received the following email from Chase Bank : Dear Customer, Our records indicate that you may have recently changed your mobile service provider or mobile phone number. As a result, Chase services that use this mobile number ( such as text banking, text alerts, Chase XXXX etc. ) may have been disabled. To continue using these services, please sign in to www.Chase.com to reenroll your mobile number or provide your new number. Thank you for being a valued Chase customer. I would like to know WHY Chase Bank has infomation about my phone service, for what permissible purpose did they obtain information about my phone service, and from what source Chase Bank obtained information about my phone service.
Frequently Asked Questions
What is Complaint #6408121 about?
Complaint #6408121 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-01-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.