Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6403529
Complaint Overview
Complaint ID: 6403529
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: Michigan
ZIP Code: 49686
Date Received: 2023-01-05T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
CLAIM NUMBER XXXX TO : CREDIT CARD XXXX DEPARTMENT Bank of America XXXX XXXX XXXX XXXX, Arizona XXXX CLAIM NUMBER XXXX Gentlemen, attached is the information I have on the fraud on my account to support the {$2000.00} plus fees are not mine. First, please note this activity has not been seen in my account history back to XXXX. Bank of America has historically notified me of " Unusual Activity '' on my account, but did not do that in this fraud instance of XX/XX/XXXX. Why is that? I have NEVER done this type of transfer, EVER! Attached are print screens I was able to capture while the fraud was in progress. I also had Bank of America on the other phone ( XXXX ) XXXX as the fraud was being committed on my, then, primaryphone ( XXXX ) XXXX. It is cruel that you have sent me a letter to not approve this claim ; which Bank of America created on my behalf. I have requested further review with this supporting detail. The two credit card accounts they used are : XXXX XXXX XXXX XXXX and the original XXXX XXXX XXXX XXXX ; scammers somehow linked these to my checking ending in XXXX ( currently blocked ) to get {$2000.00} shown on statement XX/XX/XXXX- XX/XX/XXXX. I will try to send you my print screens under XXXX more separate e-mails ( couldn't consolidate into this one : o ( Please contact me if I can provide anyfurthersupporting information. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Michigan XXXX
Frequently Asked Questions
What is Complaint #6403529 about?
Complaint #6403529 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-01-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.