Checking or savings account -- Managing an account -- Complaint #6403321
Complaint Overview
Complaint ID: 6403321
Company: Bankmobile Technologies, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: XXXXX
Date Received: 2023-01-05T12:00:00-05:00
Date Sent to Company: 2023-01-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX, bankvibemobile or bankmobilevibe.com are all three problems with my XXXX account, linked through the XXXX XXXX. The checking account associated with my loan and other disbursements which go through a student number assigned at the college is being tampered with or the money is being kept before it is disbursed to my account. All selections which are chosen for where the money each term goes are made by logging in to the XXXX XXXX XXXX website at bankmobilevibe.com these payments, credits, and disbursements which I have been receiving are no longer being disbursed to me at all. The money is no going to my personal bank account which was entered as a selection for the choice where to have money transferred to, a bank outside of XXXXXXXX XXXX XXXX and it is not going to an account assigned to my name/ssn at XXXX XXXX XXXX In the last 30 days, there has been {$640.00} in money from student account disbursement and another {$100.00} credit which was issued and the money has not gone to me at all. There was no check disbused to my name and there are no funds available to me from this disbursement or the credit to my account at bankmobile, a service of XXXXXXXX XXXX XXXX The bank also has no resolution to the problem and is saying that they aren't responsible.
Frequently Asked Questions
What is Complaint #6403321 about?
Complaint #6403321 was filed against Bankmobile Technologies, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-01-05T12:00:00-05:00.
How did Bankmobile Technologies, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bankmobile Technologies, INC?
Yes, visit the Bankmobile Technologies, INC company profile at readthecomplaint.com/company/bankmobile-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.