Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6403227
Complaint Overview
Complaint ID: 6403227
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Maryland
ZIP Code: 20910
Date Received: 2023-01-05T12:00:00-05:00
Date Sent to Company: 2023-01-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022 - Went into banking hall to send international wire for our business. The receiving company, my client, indicated they did not receive the funds because a wrong account number was used. They noted and highlighted that in the proof of payment that our company had forwarded to them, via email. Proof of payment issued by our bank. ( Note, we had sent some funds to this same company a week before, and that transaction went through ) XX/XX/2022 - Our bank initiated a cancellation of transaction tracing. XX/XX/2022 - Followed up with our bank on status of cancellation tracing. Was advised it takes 10 business days for funds to be returned to our account. XXXX/XXXX/XXXX - Called the customer services number ( international wires department ) They shared a secured document with us, as proof that they do not have any record of receiving any funds from our client 's bank. Forwarded the document to our client to share with their bank. XX/XX/2022 - Client 's bank confirmed that " funds have been returned and was debited by the foreign bank '' XX/XX/2022 - Forwarded document from our client 's bank to the customer 's service- international wire department via email. This was sent to the gentleman who had sent the secured document from our bank to us. Did not receive any correspondence from our bank since then. XX/XX/2022 - Called our bank, international wire department. Spoke to ne officer who was very rude. I sked to talk to the gentleman who we have been communicating with regarding this issue. She refused to transfer our call. XX/XX/2022 - Called our bank again, talked to another officer who asked we forward the email we sent to our bank on the XXXX of XX/XX/2022. We did, and we haven't heard from anyone ever since. This pending payment has some serious implications on working relationship with our client. We will be needing their services again in the next month. There is no way they will want to work with us whilst this payment is pending, at no fault of our own. The bank admitted it's their fault. Why is our business suffering due to a fault of their own? Hope to hear from you soon. Thanks.
Frequently Asked Questions
What is Complaint #6403227 about?
Complaint #6403227 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-01-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.