Payday loan, title loan, or personal loan -- Can't contact lender or servicer -- Complaint #6402719
Complaint Overview
Complaint ID: 6402719
Company: Activehours
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Can't contact lender or servicer
State: California
ZIP Code: 95841
Date Received: 2023-01-05T12:00:00-05:00
Date Sent to Company: 2023-01-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have tried cancelling or close my account with Earnin through their chat online by XXXX but unfortunately, they did not close my account, they put me on something else which I do not want and on XX/XX/2023 they will ACH {$9.00} and for what. I then turned them over to the California State Attorney 's Office regarding Earnins refusal to cancel or close my account completely. They did receive a letter from the California State Attorney 's Office regarding closing my account. Today, XX/XX/2023, I received an email from Earnin that they did close my account but there was a clause stating that it will not be completely close until the money I cashed out is returned. I have never received anything from Earnin, I am a XXXX XXXX XXXX Veteran and on a Fixed Income and I am very transparent on the words I am saying. I also responded to Earnins email regarding this situation and someone from Earnin responded to me as .... '' Hey Payday Rebel '', they do not monitor there email and I stated that I will turn them over to your company for there lack of communication and lagging this situation on and on ... ..Please Help!!! Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #6402719 about?
Complaint #6402719 was filed against Activehours regarding Payday loan, title loan, or personal loan specifically about Can't contact lender or servicer. It was received by the CFPB on 2023-01-05T12:00:00-05:00.
How did Activehours respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Activehours?
Yes, visit the Activehours company profile at readthecomplaint.com/company/activehours to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.