Checking or savings account -- Managing an account -- Complaint #6399198
Complaint Overview
Complaint ID: 6399198
Company: Robinhood Markets INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 92708
Date Received: 2023-01-04T12:00:00-05:00
Date Sent to Company: 2023-01-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have approximatley XXXX dollars deposited with the investinganking app Robin Hood . About XXXX months ago there was some un authorized access and attempted transactions on my account so Robin Hood froze my account and asked me by email to send in documents verifying my identity such as statements, drivers license, etc. I sent them everything they asked for and they say they dont need anything else from me. They recieved all the documention over a month ago and over these past few months I have contacted them at least XXXX times asking for my funds to be made available to me.I still dont have any access to my funds. I called again last night and the lady told me the same line that they have been telling me for months " that a review team is looking over it. '' She would not explain to me what is going on and would not give me any indication of how much longer they planned on holding my money XXXX. I did a little research about the company and what i read has me very nervous and stressed out. Some people are saying that it is a scam company and I dont know what is the truth, when i ask questions i get hung up on by them like last night. Please help me get my funds back from them. The way they just hang up on me like my concerns dont matter has me very nervous. I have completed everything the asked of me months ago so everytime i call now its the same " review team '' story and then i get hung up on. They dont even have a customer service number i can call, i have to communicate throught the app, and most of the time they wont respond to my cal request. thank you for your time
Frequently Asked Questions
What is Complaint #6399198 about?
Complaint #6399198 was filed against Robinhood Markets INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-01-04T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.