Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6398186
Complaint Overview
Complaint ID: 6398186
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: Indiana
ZIP Code: 460XX
Date Received: 2023-01-04T12:00:00-05:00
Date Sent to Company: 2023-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been a chase bank user for all of my adult life and having a job where I had to take money to the bank, I had a high opinion of chase. On XX/XX/XXXX I received an email saying a wire had been sent for XXXX $ then I saw two more wires. The funds had been taken from my savings and moved to checking before being wired from chase through the XXXX XXXX XXXX XXXX and to a XXXX bank. The total was around XXXX XXXX I went to my computer to see what had happened. And then seeing the wires I called their hotline and had my online access frozen. They said they would investigate and I then decided to go to a physical location. So I drove to the XXXX In location and talked with them. They helped create a new account, password and lock down everything. But I also begged them for help stopping the wire itself. They said it would be OK and they were requesting a swift cancelation. That in XXXX to XXXX days my money would be back. A few days later and I was told my case was denied because I might have benefited and no word if the transfer could be stopped. Since then I asked for help on the secure messages and called several times, but I am told unless I have some new evidence they won't reexamine my case. On my end I can't see the ipaddress or device logged in. I only know days before they enabled wire transfers. There's nothing I can see or do to investigate and I feel I am being told I am trying to scam chase out of my own money. Please help if there's other places I can file or send for aid. XXXX was half of all my money saving and all. I just don't want me and my girlfriends work thrown out.
Frequently Asked Questions
What is Complaint #6398186 about?
Complaint #6398186 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-01-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.