Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #6394054
Complaint Overview
Complaint ID: 6394054
Company: Axos Financial, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: Washington
ZIP Code: 98119
Date Received: 2023-01-03T12:00:00-05:00
Date Sent to Company: 2023-01-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Got this card as a result of having issues re-establishing my XXXX account. I got this card as a result of influence from local stores that sold the prepaid debit card from XXXX and thought it was an interesting trade name. I believed the correlation was a well suited match for those having issues with financial security and believed the concept to be a interesting idea. It was something that had a lot of frequency in the area due to the saturation of banks in the area and for me this made sense. It was reinforced with the XXXX XXXX XXXX XXXX and with the fact that they used XXXXXXXX XXXX XXXX like XXXX gave it some level of validity. I was not a fan of the app. I found that setting this card up to be rather difficult. And abandoned the application process in setting up direct deposit as frankly you made it all too hard to do such.
Frequently Asked Questions
What is Complaint #6394054 about?
Complaint #6394054 was filed against Axos Financial, INC. regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2023-01-03T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.