Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6388250
Complaint Overview
Complaint ID: 6388250
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 93551
Date Received: 2023-01-02T12:00:00-05:00
Date Sent to Company: 2023-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX my card was fraudulently used a number of times at XXXX different stores, XXXX named XXXX XXXX XXXX XXXX XXXX XXXX for the amount of {$44.00} and another transaction at the same store for the amount of {$100.00}. On the same day there was also another transaction from a XX/XX/XXXX in XXXX XXXX for amount of {$120.00}, followed by another charge for {$120.00} and a third one for {$120.00}, at the same XX/XX/XXXX. The total amount of all illegal purchases made that day were {$510.00}. I have never been to XXXX, nor have I ever use my debit card in that city. I was at work that day, while those purchases were being made. I submitted a claim to the Bank of America, and they denied my claim saying that it was I or someone who has my permission to use the card or account, made those purchases. There must be some cameras in those stores showing I was not the person making those purchases. Why would I make multiple purchases at one on the same day in a city I have never been to. Please help! This is screaming fraud, and whoever looks at this will realize it could have not been me.
Frequently Asked Questions
What is Complaint #6388250 about?
Complaint #6388250 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-01-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.