Checking or savings account -- Managing an account -- Complaint #6384744

Complaint Overview

Complaint ID: 6384744

Company: Bank Of America, National Association

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Sub-Issue: Banking errors

State: Pennsylvania

ZIP Code: 150XX

Date Received: 2023-01-01T12:00:00-05:00

Date Sent to Company: 2023-01-01T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: No

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

On XXXX I filed a formal complaint with the CFPB. The complaint number was XXXX. On XXXX Bank of America submitted their formal response. In the last paragraph of their official response, they reference a letter that was dated XX/XX/2022, and was allegedly mailed to me at that time. I never received any such letter. On XX/XX/2022, I called XXXX XXXX, my relationship manager. I asked him to please retrieve a copy of the XX/XX/2022 letter, and send it to me. On XX/XX/2022, I sent XXXX a follow-up email, which also contained a copy of the Bank of America official response, with the highlighted statement referencing the XX/XX/2022 letter. On XX/XX/2022, XXXX replied to my email, acknowledging receipt, and stated that he would keep me updated on his progress. On XX/XX/2022, I received a call from XXXX XXXX. He introduced himself as my new relationship manager. In that conversation, I briefed him about my previous complaint, and the elusive letter. I asked for his assistance in obtaining a copy. Later that day, I received an email from XXXX, letting me know that he escalated my request. He also gave me the case number of XXXX. On XX/XX/2022, I sent an email to XXXX, asking for a status update. On XX/XX/2022, XXXX responded to my email, informing me that he sent a request for a copy of the letter, and that he would follow up with me by Friday. On Saturday, XX/XX/2022, XXXX sent me an email, stating that as of Thursday, he did not have an update. On Monday, XX/XX/2022, XXXX sent an email to me, stating the reason I never received the letter. THERE WAS NO LETTER! His explanation why, was unacceptable, given the specific reference to the letter, in the Bank of America official response to the CFPB complaint. XXXX also stated " he had a call into another area of the bank, to see if there was another platform that had not been reviewed. '' On XXXX, I sent an email to XXXX, as I never received any additional information. I let him know that it is very suspicious that a copy of this letter, dated XX/XX/2022, can not be provided to me. I also let him know that his last response was disappointing, and extremely disingenuous, given the very explicit response that was given to the CFPB. I am more than disappointed and confused, as to why Bank of America is treating me this way. I am a minority, small business owner, and this treatment reeks of discrimination. My reputation, which is critical in my industry, was harmed, as a result of a bank error, all which could be remediated by the letter I requested. I am restating my request, that a copy of the letter be emailed and sent to my business address, via traceable mail. Please find attached a copy of all of the email communications that I reference in my complaint. I have also attached a copy of the Bank of America response, to my complaint with the CFPB.

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Bank Of America, National Association Company Profile
• Checking or savings account Complaints
• Managing an account Complaints
• Pennsylvania Complaints
• Company Rankings
• Company Directory
• Search Complaints