Checking or savings account -- Managing an account -- Complaint #6382976
Complaint Overview
Complaint ID: 6382976
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 23669
Date Received: 2022-12-31T12:00:00-05:00
Date Sent to Company: 2022-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive been fighting this since XXXX and yall think this is some kind of joke XXXX XXXX does not return call my case has not been investigated right I was told on XX/XX/2022 that a response would be mailed to me in a few days well here it is almost 2 months and Ive recieved no decision on my case by law Im suppose to have my money returned because the XXXX transaction were not authorized by me someone hacked into my phone and recieved my text messages and emails without me knowing I got everything I asked for except my log in history on my acct there was a different number signing into my acct without me knowing I want my {$5200.00} back and I want this case closed on this case for good and get someone other than XXXX XXXX to help with this I have no acct with boa so if they say the money was returned to my acct its a lie I no longer and never will deal with boa ever again give me my money these fraudulent people took from me as far as this company yall need better customer service reps that will return calls and know what there job is going onn6 months fighting this is ridiculous I should of gotten my money back if it was a different bank yall dont take responsibility for these hackers that XXXX us inocent consumers
Frequently Asked Questions
What is Complaint #6382976 about?
Complaint #6382976 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.