Credit card or prepaid card -- Fees or interest -- Complaint #6377118
Complaint Overview
Complaint ID: 6377118
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Texas
ZIP Code: 77494
Date Received: 2022-12-29T12:00:00-05:00
Date Sent to Company: 2022-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have this credit card that I already pay annual fees on. I took a balance transfer for a 0 % APR for up to 12 months and paid a balance transfer fee of {$720.00}. I do not have to pay the balance until XX/XX/XXXX. Meanwhile, I had a minimum payment of XXXX every month but because I envisaged using the card for other purchases, I decided to increase my payment monthly above the minimum payment. There were few purchases made that I paid off during the statement billing period. In XXXX I wanted to make a significant purchase from XXXX- the Merchant branded for this credit card, so I had to use this credit card, and when I had to travel abroad on an extended period, I made a large payment on the card to have enough to use with the card as well. Unknown to me, this company has been charging me interest on every purchase without granting any grace period, and even when I made the payment of the amount prior to making the purchase. I wrote to them complaining about the issue and demanding a full refund of all interest charges or fees for purchases made but they refused to correct it. All I was to pay was minimum payment on the balance because I already paid a balance transfer fee to earn a 0 % APR, but these greedy, inconsiderate, and corrupt company called Chase Bank decided to continue charging me interest on every purchase made, no grace period even when I made payments over the amount used. This is cruel and completely unacceptable. I am escalating this dispute and I need every interest charged waived and returned immediately with reference to {$18.00} interest or fee charged on the XX/XX/XXXX, statement, and {$43.00} interest or fee charged on XX/XX/XXXX statement. The full balance is on a 0 % APR from a balance transfer where I paid over {$700.00} balance transfer fee. Enough of this exploitation and extortion from this financial institution.
Frequently Asked Questions
What is Complaint #6377118 about?
Complaint #6377118 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-12-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.