Checking or savings account -- Managing an account -- Complaint #6373108
Complaint Overview
Complaint ID: 6373108
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Michigan
ZIP Code: 48220
Date Received: 2022-12-28T12:00:00-05:00
Date Sent to Company: 2022-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX my phone was stolen. With my phone it is unlocked for my toddler. My notes in my XXXX contained all passwords. The thieves managed to reverse 40 payments made in the last few months and send them to XXXX XXXX and XXXX XXXX. I never made the initial claims. I called Bank of America after returning from my vacation to notify them. I was told 9 days and Ill be okay. Every time I call I get disconnected between transfers. The employees have different information every time. This is the bank Ive used for 3 years no issues. This is my main account. I was instructed to freeze my account and when my direct deposit is done processing call back and as long as I created a new account the money would be able to be transferred to the new account. I listened and when check cleared I called back. Then I was instructed I was provided misinformation and that I can not have my funds released. I asked well if my account was frozen why was it not returned to sender. They said I can make payments but cant send money. So they lied and took 2 weeks of pay in addition to the original money lost. After creating a new account I worked and waited 2 more weeks for this check on XXXX XXXX I had this account for 2 weeks. Nothing should be associated with my hacked account due to investigation. I provided all information including all false claim numbers and police report. On XXXX XXXX I had lunch and made a purchase of around {$100.00} at the mall for XXXX shopping since Ive been without pay for a month. Within 30 minutes of leaving mall heading to XXXX my account was closed. The bank told me they could do that at any time. The lady from Risk Management told me she would open my debit card for 15 seconds Ive never heard of that. I left XXXX after shopping and waiting in line for 30 minutes because my card was declined after just receiving direct deposit. I get to the atm to pull out the money. She then says she gave me the wrong information. I was told Tuesday I could pick my money up from the bank by risk management. I called Tuesday before heading to the bank and confirmed I could get my money. The bank calls risk management they said I could not get my money back until earliest XX/XX/XXXX. I left the bank called risk management and they told me my funds are available for pickup
Frequently Asked Questions
What is Complaint #6373108 about?
Complaint #6373108 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.