Mortgage -- Trouble during payment process -- Complaint #6368441
Complaint Overview
Complaint ID: 6368441
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 75068
Date Received: 2022-12-27T12:00:00-05:00
Date Sent to Company: 2022-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I filed for covid forbearance during the pandemic related to lost of income per the carrington mortgage policy. I received confirmation from carrington of my acceptance into forbearance. My forbearance was scheduled to end XX/XX/2021. I contacted Carrington to begin start making mortgage payments. I was told by carrington no action needed at this time, they would contact me. This went on for several months. I would call and ask the status of my loan and was alway told the same we are working on it. Approximately XX/XX/2021 I was reported to credit bureaus as being delinquent on mortgage to date. I contacted carrington and was told I never had a forbearance. An offer was submitted by carrington to make {$7000.00} mortgage payments per month to catch loan up. I was previously paying $ XXXX month mortgage payments. This was an unreasonable payment amount. I contacted VA for assistance and was told they were unable to help me. VA did confirm I was never listed as covid forbearance by carrington. I was offered a 3 month trial payment plan of XXXX, which I have paid. My new mortgage payments from loan modification will be XXXX. My complaint is how did I get punished with higher monthly payments, when I followed all policy and procedures per Carrington website regarding covid forbearance? Why is my credit destroyed? It was my understanding forbearance was just a pause in payments set forth by us government. Now I have $ XXXX added to my loan plus higher monthly payment.
Frequently Asked Questions
What is Complaint #6368441 about?
Complaint #6368441 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-12-27T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.